My Sansa MP3 player has stopped working or charging
If your Sansa player is freezing, not charging or not turning on, the first thing to try is a reset of the unit.
This will normally clear any temporary condition that may cause the player to freeze or not shut off completely, it's a bit like when your PC crashes and you need to re-start it to clear the error.
How do I reset my SanDisk MP3 player?
Here are the instructions for re-setting the different Sansa models available:
Resetting a Clip Sport Plus
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select button.
3. Press the Power/Center Select button again to turn on the player.
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select button.
3. Press the Power/Center Select button again to turn on the player.
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select button.
3. Press the Power/Center Select button again to turn on the player.
1. Press and hold the Power/Center Select button for approximately 20 seconds.
2. Release the Power/Center Select button.
3. Press the Power/Center Select button again to turn on the player.
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.
You can also find these instructions on the SanDisk website here:
https://kb.sandisk.com/app/answers/detail/a_id/188/~/resetting-a-sandisk-mp3-player
If a re-set does not clear the error or cure the problem you have please do not hesitate to get in touch with us.